Who We Are and What This Covers

Polentra Tromila operates at 13 Bashir Safar-Oghlu Pentacom, Baku, Azerbaijan. When you contact us, book a consultation, or interact with our website at Wihsper.it.com, certain information changes hands. This policy explains what happens with that information.

We're governed by Azerbaijan's data protection regulations, which means we follow specific rules about how personal information gets collected and used. But honestly, our approach goes beyond just legal compliance—we treat your data the way we'd want ours treated.

Information We Collect

What You Give Us Directly

When you reach out for a consultation or book our services, you share information with us. This typically includes:

• Your name and contact details (phone number, email address)
• Physical address if we're providing on-site flower care services
• Details about your specific flower care needs and concerns
• Payment information when you book paid consultations
• Communication history with our team

Information From Website Visits

Like most websites, ours collects some technical information automatically. This includes your IP address, browser type, pages you visit, and how long you spend on different sections. We use this to understand which parts of our site actually help people and which parts need work.

We don't use invasive tracking methods. Basic analytics help us improve the experience for everyone who visits.

How We Use Your Information

The main reason we collect information is straightforward: to provide the flower care consultation services you're asking for. Beyond that, here's what happens with your data:

Data Storage and Security

Your information lives on secure servers with encryption for sensitive data like payment details. We limit access to client information—only team members who need it to provide your service can see it.

Physical records (if we create any during on-site consultations) stay in locked storage at our Baku office. Digital backups happen regularly, and those backups receive the same security treatment as primary data.

No security system is completely foolproof. If a data breach ever affects your information, you'll hear about it from us directly, along with details about what happened and what steps we're taking.

How Long We Keep Information

Active client records stay in our system as long as we're working together. After your last consultation, we keep your information for three years—mainly because people often return for seasonal flower care advice, and having your history helps us provide better guidance.

Financial records stick around for seven years to meet Azerbaijan tax and business documentation requirements. After these periods, we delete information through secure methods that prevent recovery.

Your Rights Over Your Information

This is your data. You have real control over it, and we mean that. Here's what you can do:

To exercise any of these rights, email us at help@Wihsper.it.com or call +994123423324. We'll verify your identity (to protect your information from unauthorized access) and then process your request.

Sharing Information With Others

We keep your information pretty close. But there are a few situations where we share it:

Service Providers

Payment processors handle transaction details. Our website hosting company technically has access to server data. Email service providers process our communications. These companies operate under strict agreements that prevent them from using your information for anything beyond helping us serve you.

Legal Requirements

If Azerbaijan authorities request information through proper legal channels, we'll comply. This might happen in cases involving legal disputes, regulatory investigations, or court orders. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

Should Polentra Tromila ever merge with another company or change ownership, your information would transfer to the new entity. You'd receive advance notice, and the new owner would be bound by this privacy policy unless they provide you with a new one and get your consent.

Cookies and Website Technology

Our website uses cookies—small text files that remember certain information about your visit. We use essential cookies that make the site function properly, and analytics cookies that help us understand how people use the site.

You can disable cookies through your browser settings, though this might affect some website features. We don't use advertising cookies or track you across other websites.

Children's Privacy

Our flower care consultation services target adults responsible for plant care. We don't knowingly collect information from anyone under 18. If a parent or guardian believes we've collected information about a minor, contact us immediately and we'll delete it.

Changes to This Policy

This policy might change as our business evolves or regulations update. When substantial changes occur, we'll email active clients and post a notice on our website. The "Last Updated" date at the top tells you when the most recent version took effect.

Continuing to use our services after policy updates means you accept the changes. If you disagree with modifications, you can close your account and request information deletion.