Service Agreement

When you book a consultation with Polentra Tromila, you're entering into a professional relationship built on mutual respect. We show up on time, listen to your specific concerns about your plants, and provide advice based on what we've learned from years of working with flowers in Azerbaijan's climate.

Our consultations typically last between 45 minutes to an hour, depending on how many plants you have and what questions come up. Sometimes a visit runs longer because—let's be honest—once we start talking about soil drainage or pest prevention, time flies. You won't be charged extra for those few additional minutes.

Payment Terms

Payment is due at the time of service unless we've arranged something different beforehand. We accept cash and bank transfers to our account. If you need to set up a payment plan for ongoing consultations, just ask—we're flexible with clients we've worked with before.

• Initial consultations require payment before we schedule your appointment
• Follow-up visits can be invoiced if you prefer
• Cancellations made less than 24 hours before your appointment may result in a partial charge
• No-shows without notice will be charged the full consultation fee

We understand that emergencies happen. If you need to reschedule, just let us know as soon as you can and we'll find another time that works.

Service Limitations

Here's what we can do: assess your plants' health, recommend care routines, suggest product alternatives, help you understand why something isn't working, and teach you how to spot problems early. What we can't do is guarantee that every plant will thrive—sometimes factors beyond anyone's control come into play.

We provide professional opinions based on our experience, but plants are living things with their own quirks. If we recommend a specific treatment and it doesn't work as expected, we'll come back to reassess at no additional charge. That said, we can't be held responsible if you decide not to follow our advice or if environmental factors we can't control affect the outcome.

Product Recommendations

Sometimes during consultations we'll suggest specific fertilizers, soil amendments, or pest control products. We recommend these because they've worked well in similar situations, not because we get any commission or kickback. You're free to purchase whatever brands you prefer or find more convenient.

If we provide products directly—which we occasionally do for hard-to-find items—the cost is separate from the consultation fee and will be clearly itemized. We mark up products minimally, just enough to cover our time sourcing them.

Privacy and Confidentiality

We keep basic records of what we discussed during your consultation and what recommendations we made. This helps us provide better service if you return. We don't share your information with anyone unless required by law, which—in our line of work—basically never happens.

Occasionally we take photos of interesting plant situations (with permission) for educational purposes or to share on our website. If you'd rather we didn't, just say so—no questions asked.

Liability

We carry professional liability insurance because things can go wrong even with the best intentions. However, our liability is limited to the fees you paid for the consultation where the issue occurred. If one of us accidentally knocks over a pot or causes damage during a visit, we'll cover the replacement cost of the plant or item damaged.

What we're not liable for: plants that die despite following our advice, allergic reactions to products we recommend (though we always ask about sensitivities first), or decisions you make independently after our consultation ends.

Changes to Terms

We might update these terms occasionally as our business evolves or if legal requirements change. When we do, we'll post the updated version on our website with a new date at the top. For existing clients with scheduled appointments, any changes won't affect services you've already booked.

If we make significant changes that might affect you, we'll send an email to let you know. Continuing to use our services after changes take effect means you accept the new terms.